Buyer Protection Policy
We aim to be the most trusted platform for Swiss luxury vintage watches. That’s why we offer you support through our Buyer Protection Policy if a purchased watch does not meet our standards. The Zurichberg Buyer Protection Policy is incorporated into and forms part of our Terms of Service. The Buyer Protection Policy enables us to better serve our customers by providing help and assistance both prior to purchase and after. If something goes wrong with your order, we want to help fix it.
The Buyer Protection Policy ensures coverage for you, the buyer, in the event your watch is:
– received, but does not match the item description or images;*
– received, but is the incorrect item;
– received, but is missing a key feature;**or
– received and inauthentic;
– never delivered.
If one of the above issues applies to your purchase, we ask that you contact us within 2 days of receiving your watch, by emailing email@example.com. Or via chat.
* Examples of items that do not match their description or photos include, but are not limited to, a watch that arrives with signs of wear that weren’t described as such nor photographed in their listing, a watch that arrives with a bracelet or strap with a non-functioning clasp that wasn’t described, a watch that needs repair to work but wasn’t described as such, etc.
** Examples of missing features include, but are not limited to, box & papers if the listing was described as containing these, extra links for a metal bracelet that were promised, manufacturer’s warranty card if promised, servicing log if promised, etc.
Once your claim is submitted, a Zurichberg support specialist will follow up within one to two business days.
In the event your item meets one or more of the requirements outlined above we will provide you with a shipping label to be used to send the item to Zurichberg. Your item must be shipped within 2 business days of receiving the shipping label. Zurichberg must receive the item in the same condition in which it was shipped to you in order for you to be eligible for any refunds or support.
In the event of a counterfeit watch, the buyer shall cooperate with us in the investigation and final disposition of the item, including providing photographs and other evidence of the watch’s condition, providing the watch to law enforcement, destroying the watch, or delivering the watch back to us, at our direction. If we elect to have the Buyer destroy the item, the Buyer shall provide reasonable proof of destruction to us. We will refund or provide Zurichberg credit for all fees and costs paid by the Buyer for the item (including shipping and handling). In no event may a Buyer resell any item (on Zurichberg or elsewhere) that is reasonably believed to be counterfeit.A Zurichberg support specialist may offer Zurichberg Credit available for immediate use.
The Zurichberg Credit will reflect the full price of the purchased item including fees paid by the buyer such as shipping and handling.
If you have any additional questions regarding our Buyer Protection Policy, please feel free to reach out to firstname.lastname@example.org or search our FAQs for more details.