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Informativa sui rimborsi


In short, we’re not that difficult when it comes to returns and exchanges. We firmly stand behind our products and do our utmost best to ensure you are completely satisfied with your purchase. You have the right to return your purchase within fourteen (14) days of receipt of the product and there’s no need to tell us why. During this period you may do with the product what is reasonably necessary to evaluate it. 

R.1 – Exercising your right of return

To exercise the right of return, the consumer must inform zrhbrg of his decision by sending an email to within fourteen (14) days.

During the withdrawal period, the consumer shall handle and inspect the product and the packaging with care. The consumer shall only unpack or use the product to the extent necessary to establish the nature, the characteristics and the functioning of the product. The consumer shall be liable for any diminished value of the product resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the product.

  • If the consumer exercises its right of withdrawal, the consumer will return the Product to zrhbrg at its own risk and expense, by following the instructions on the Return Merchandise Authorisation, without undue delay and in any event no later than 14 calendar days from the day on which the consumer communicated his decision to withdraw to zrhbrg. This deadline is met if the consumer sends back the product before the withdrawal period of 14 calendar days has expired. The consumer shall declare the returned Product as “Returns and Repairs of Swiss Merchandise” on the customs declaration.

R.2 – Reimbursement 

The consumer shall return the product with all delivered accessories and in the complete and original state and, to the extent possible, in its original packaging. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the Consumer.

  • If the consumer timely exercises its right of withdrawal, zrhbrg will reimburse the relevant amount received from the Consumer as voucher for, including the costs of delivery and excluding the return costs, without undue delay and in any event not later than 14 calendar days from the day on which zrhbrg is informed of the consumer’s decision to withdraw from the agreement. The return costs will be deducted from the consumer’s refund. In the event that the consumer wishes to exchange the product, no return and/or additional delivery costs will be charged. zrhbrg may withhold the reimbursement until zrhbrg has received the product back, or until the consumer has supplied adequate evidence of timely having sent back the product, whichever is earliest. 

It is your responsibility to ensure that the parcel reaches us in good order. We do not accept any liability for products that are lost or damaged before they reach us.


This right of withdrawal does not apply to custom made, customized, and personalized goods.