Customer Service
We work with a reputable and insured delivery partner to ensure that your parcel is dispatched the following business day after receipt of payment. On average, our clients within Europe can expect to receive their package within 2-5 business days, while those outside of Europe can anticipate a delivery time of 2-8 business days, depending on the carrier.
In short, weโre not that difficult when it comes to returns and exchanges. We firmly stand behind our products and do our utmost best to ensure you are completely satisfied with your purchase. You have the right to return your purchase within fourteen (14) days of receipt of the product and thereโs no need to tell us why. If you wish to return your item, simply let us know and we will arrange a collection. Once returned to us, we will reimburse the relevant amount ras voucher for zrhbrg.ch, including the costs of delivery and excluding the return costs.
The authenticity of your watch is guaranteed by our qualified and licensed watchmakers based in Zurich, Switzerland.
Every watch is covered by a working guarantee.
In addition, you can have the watch fully serviced before delivery , in which case we give you a 1-year functional guarantee. The warranty is worldwide valid. This will enable you to receive assistance regardless of your country of residence.
Personal taste can evolve. To ensure the right fit, you can trade in your watch purchased on Zurichberg anytime and upgrade to a new timepiece. Your personal timepiece can thereby evolve with you along your journey through life.
โlearn more about trade-in
We create an immutable and unforgeable digital passport for your watch bought on Zurichberg.
The passport proofs authenticity and your rightful ownership. Your digital asset is stored on the Interplanetary File System (IPFS), a highly secure distributed ledger.
5 Reasons for Vintage
Watches that only a few wearReason Nr. 1Nowadays, many high-quality watches are mass-produced. Vintage watches were often made in very small series with skilled craftsmanship instead of robots.
Quality that endures generationsReason Nr. 2In earlier eras, watches were designed to last forever, including the components.ย There is no such thing as obsolescence. That is what we consider quality at Zurichberg.
Polarizing and characteristic designsReason Nr. 3Today, only a few watch manufacturers can afford to launch polarising products and therefore produce watches that are aesthetically pleasing to all.
Value for MoneyReason Nr. 4Vintage watches are overall cheaper than new watches. This is because new watches fulfill the essential financial objectives for the manufacturers, whereas vintage watches are financially "depreciated", so to speak.
Longevity that feels greatReason Nr. 5We believe that in order to move towards a more sustainable future, it is absolutely necessary and logical to develop a sense for the quality of the past and to reuse products instead of producing new ones.