‍Yes! Zurichberg guarantees the sale of 100% genuine swiss-made watches. We source all our watches from a network of authorised dealers based in Switzerland, and in some instances also from private collectors.

The consequence of a watch that displays the correct time through the perfect interaction of mechanical parts is a deviation of about 5 to 20 seconds per day (mechanical and automatic watches).

Our watches are generally not waterproof or tested for water resistance. Always take off your watch for swimming, showering or similar activities. Should your watch nevertheless get wet or the glass on the inside fogs up, you should visit a watch shop as soon as possible.

The quality of the object is assessed given the current state at the time of valuation. Please find here a detailled explanation of the classification of the conditions.

Even better. We digitize the original papers and you will receive a digital certificate for your watch bought on zrhbrg. We thereby collaborate with trusted Swiss entities for the authentification of the watch data. We store the certificate on the Swiss Trust Chain, a nation-wide Blockchain operated by Switzerland. learn more here

I takes up to seven days to service your watch before delivery.

We care about your newly purchased watch as much as you do. Therefore, we do everything to make sure your watch reaches you in perfect working order wherever you are. Our swiss-made packaging materials are amply-sized and we take special care to protect fragile objects.

We do! We make use of a trusted and insured delivery partner and generally ship your parcel the next business day after receiving your payment. Generally, delivery time within Europe is 2-5 business day and for the rest of the world 2-8 business days depending on the carrier. We can also arrange for your watch to be delivered by a direct courier service or, optionally, by a member of our team. Shipping costs for direct delivery are at the client’s expense. Please get in touch with us if you would like to discuss options and receive a quote.

Depending on the price of the watch and the country it is to be shipped to, shipping charges will be calculated at checkout.

Switzerland: 1-2 working days European Union: 2-4 working days Rest of the world: 6-14 working days

No they are not. Please note that there may be an additional customs fee and import taxes applied when your item arrives in your country. This fee is determined by your country regulations and the value of your order.

In short, we’re not that difficult when it comes to returns and exchanges. We firmly stand behind our products and do our utmost best to ensure you are completely satisfied with your purchase. You have the right to return your purchase within fourteen (14) days of receipt of the product and there’s no need to tell us why. If you wish to return your item, simply let us know and we will arrange a collection. Once returned to us, we will reimburse the relevant amount ras voucher for zrhbrg.ch, including the costs of delivery and excluding the return costs.

Yes, every watch is covered by a working guarantee and is checked by a licensed watchmaker before dellivery. In addition, you can have the watch fully serviced before delivery , in which case we give you a 1-year functional guarantee.

Yes, our warranty is worldwide valid. This will enable you to receive assistance regardless of your country of residence.

All repairs of the movement of the watch is covered by our zrhbrg. warranty.
The following services are excluded from the warranty:– Damage to straps of any kind
– Damage to closures
– Damage caused by external influences
 (impact or fall damage, improper handling)
– Water damage

You will be redirected to your credit card provider’s secured payment environment. After completing the payment you will be redirected to our website and you will receive an order confirmation by email from us.

If you would like to pay by bank wire, please get in touch with us and we will send you an invoice with a reference number to be used with the payment. Once we have received the exact amount on the invoice on our bank account, a member of our team will get in touch with you to arrange for shipping. Please be aware that we only ship a watch after your bank wire has cleared.

You will be redirected to your credit card provider’s secured payment environment. After completing the payment you will be redirected to our website and you will receive an order confirmation by email from us.

If you would like to pay by bank wire, please get in touch with us and we will send you an invoice with a reference number to be used with the payment. Once we have received the exact amount on the invoice on our bank account, a member of our team will get in touch with you to arrange for shipping. Please be aware that we only ship a watch after your bank wire has cleared.