Customer Service at Zurichberg
We put our customers at the centre and try to create an outstanding experience by offering customer services which matter.
If wished, your watch will be completely refurbished before shipping, as far as possible. The movement is disassembled, cleaned, re-oiled and then adjusted. In addition, the glass will be polished or replaced. For cases that are not plated, a case polish will also be carried out. Individual wishes are of course also possible, e.g. if you want to keep certain usage traces to preserve the history of the watch. We guarantee one year warranty on fully serviced watches.
We care about your newly purchased watch as much as you do. Therefore, we do everything to make sure your watch reaches you in perfect working order wherever you are. Our sustainable, swiss-made packaging materials are amply-sized and we take special care to protect fragile objects.
We make use of a trusted and insured delivery partner and generally ship your parcel the next business day after receiving your payment. Generally, delivery time within Europe is 2-5 business day and for the rest of the world 2-8 business days depending on the carrier. We can also arrange for your watch to be delivered by a direct courier service or, optionally, by a member of our team. Shipping costs for direct delivery are at the client’s expense. Please get in touch with us if you would like to discuss options and receive a quote.
In short, we’re not that difficult when it comes to returns and exchanges. We firmly stand behind our products and do our utmost best to ensure you are completely satisfied with your purchase. You have the right to return your purchase within fourteen (14) days of receipt of the product and there’s no need to tell us why. If you wish to return your item, simply let us know and we will arrange a collection. Once returned to us, we will reimburse the relevant amount ras voucher for zrhbrg.ch, including the costs of delivery and excluding the return costs.
Personal taste can evolve. To ensure the right fit, you can trade in your watch purchased on Zurichberg anytime and upgrade to a new timepiece. Your personal timepiece can thereby evolve with you along your journey through life.
In addition, you can have the watch fully serviced before delivery , in which case we give you a 1-year functional guarantee. The warranty is worldwide valid. This will enable you to receive assistance regardless of your country of residence.
The passport proofs authenticity and your rightful ownership. Your digital asset is stored on the Swiss Trust Chain, a Blockchain infrastructure based in Switzerland.
As soon as you buy a watch, it is automatically transferred to your own digital wallet which we provide you as well together with our partner Adresta free of charge.
learn more here
So, you’ve bought a beautiful vintage watch and are really excited about it. You haven’t really heard what the sales person said about how to operate the watch. And now you panick. No worries, we’re here to help!
Below you can find some manuals for types of watches. Most of the information you could need is in there. Should you have any more questions after reading these feel free to reach out to use.
Manual for Mechanical watchesManual for Automatic watches