Skip to content

Customer Service at Zurichberg

Our primary focus lies with placing our valued customers at the very core of our operations, where we aim to craft an unparalleled experience through the provision of meaningful and impactful customer services.

The passport proofs the authenticity of the watch and your rightful ownership. We store it for you on the Interplenetary File System (IPFS), a highly secure, decentralized network.

As soon as you buy a watch, the digital certificate is automatically issued and can be found in your personal area.

If wished, your watch will be completely refurbished before shipping. The movement is disassembled, cleaned, re-oiled and then adjusted. In addition, the glass will be polished or replaced. For cases that are not plated, a case polish will also be carried out. Individual wishes are of course also possible, e.g. if you want to keep certain usage traces to preserve the history of the watch. We guarantee one year warranty on fully serviced watches.

We care about your newly purchased watch as much as you do. Therefore, we do everything to make sure your watch reaches you in perfect working order wherever you are. Our sustainable, swiss-made packaging materials are amply-sized and we take special care to protect fragile objects.

We make use of a trusted and insured delivery partner and generally ship your parcel the next business day after receiving your payment. Generally, delivery time within Europe is 2-5 business day and for the rest of the world 2-8 business days depending on the carrier. We can also arrange for your watch to be delivered by a direct courier service or, optionally, by a member of our team. Shipping costs for direct delivery are at the client’s expense. Please get in touch with us if you would like to discuss options and receive a quote.

In short, we’re not that difficult when it comes to returns and exchanges. We firmly stand behind our products and do our utmost best to ensure you are completely satisfied with your purchase. You have the right to return your purchase within fourteen (14) days of receipt of the product and there’s no need to tell us why. If you wish to return your item, simply let us know and we will arrange a collection. Once returned to us, we will reimburse the relevant amount ras voucher for, including the costs of delivery and excluding the return costs.

Personal taste can evolve. To ensure the right fit, you can trade in your watch purchased on Zurichberg anytime and upgrade to a new timepiece. Your personal timepiece can thereby evolve with you along your journey through life.

> ‍learn more about trade-in

We guarantee a perfect working condition for every watch we sell on Zurichberg. In addition, you can have the watch fully serviced before delivery , in which case we give you a 1-year functional warranty. The warranty is valid worldwide.

So, you’ve bought a beautiful vintage watch and are really excited about it. You haven’t really heard what the sales person said about how to operate the watch. And now you panick. No worries, we’re here to help!

Below you can find some manuals for types of watches. Most of the information you could need is in there. Should you have any more questions after reading these feel free to reach out to us.

> Manuals

Experiences from our customers

Brilliant website for vintage watches. Many collector models available that I have not found anywhere else.
Service is very good.

Luca EggerGoogle Review

Watches from past days in finest condition and a service beyond lots of swiss distributors. Thank you for already 2 nice watches I could get from you.

Raphael SeccabianiGoogle Review

Zrhbrg. is a dangerous place for a watch lover like me - excellent knowledge of Swiss vintage watches at fair prices as well as courteous advice.

Tobias SchneiderGoogle Review

I am an enthusiastic Zurichberg watch wearer. The quality is convincing and satisfying. Thanks to the great customer service I have found the perfect watch for me.

Sara ChiefariGoogle Review